Shipping policy
Shipping & Delivery Policy
Last updated: 1st April 2025
At Shooshon®, each piece is made with care—and we take the same thoughtful approach to getting your order to you safely and on time.
Processing Time
All orders are processed within 1–3 business days, unless otherwise stated (e.g., for pre-orders or made-to-order items). You’ll receive an email confirmation once your order has been dispatched.
Shipping Options & Times
We currently ship internationally. Shipping times and rates are calculated at checkout based on your location.
Estimated delivery times:
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UK & EU: 3–7 business days
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International: 7–14 business days
Please note that during busy periods or holidays, delivery times may vary slightly.
Shipping Rates
Shipping costs are calculated at checkout based on your location and preferred shipping method. We occasionally offer free shipping promotions, so keep an eye out!
Customs & Import Duties
For international orders, customs or import duties may apply. These fees are the responsibility of the customer and vary depending on your country’s regulations.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking details so you can follow your parcel’s journey.
Delivery Issues
If your package is delayed, lost, or arrives damaged, please reach out to us at hello@shooshon.com and we’ll do our best to help. While we are not responsible for delays caused by the courier or customs, we’re always here to support and assist.